Is Artificial Intelligence (AI) a professional assistant or a domestic distraction?

Global investment in artificial intelligence grew from $282m in 2011 to $2.4b in 2015, and is only increasing. Why?

As mentioned in our previous blog on agile working , a desire for immediate responses has fuelled the popularity of Amazon Alexa and Google Home in the domestic setting. Enabling a frictionless existence where your music, lights, heating and (of course) homework questions can be managed by verbally asking your robotic personal assistant.

The commercial application of automated, immediate responses 24/7 has been capitalised upon: Gartner reported that $2billion in online sales were performed purely through digital assistants last year – without mere mortals being involved at all.

This is not a case of robots taking over the world. Instead, it highlights that the technological capabilities of an immediate response could be invaluable to an agile worker. For example: having access to an HR database 24/7 and remotely sustains interconnectivity – a key element of frictionless workspace.

The prediction that working sectors are likely to experience changes, requirement alterations and even job losses through digitalisation remains to be seen, nonetheless we know that a workplace environment which maximises efficiency typically maximises success.

Importantly, digitalisation will continue to alter the way in which workplaces are used, requiring increased environmental flexibility to adapt to shifts in department set-ups.

Next blog: Lattes and Laptops – an unbreakable bond?